SoShiny does Concerns & Compliments.
Anonymous resident feedback with threaded replies and resolution tracking.
A structured feedback channel that beats angry email threads. Members file concerns (anonymously if they choose) or compliments. The board responds in-thread. Every issue tracks to resolved or open. Patterns become visible across time.
How it works
A resident files a concern from the portal. They choose anonymous or attributed. The board sees it, replies (publicly or privately), and marks it resolved. Concerns can be promoted to work orders, violations, or board agenda items with one click.
How real communities use it
Condo: A condo board discovered a noise-complaint pattern from one unit by reviewing 3 months of anonymous concerns — leading to a calm resolution.
HOA: An HOA collected positive compliments about a new landscape vendor and used them in the renewal decision.
Marina: A marina caught a pattern of fuel-dock courtesy complaints and changed the rules before tensions escalated.
Campground: A campground identified a recurring quiet-hours issue in one section and adjusted ranger patrols accordingly.
Pairs well with
Work Orders · Violations Workflow · Board Meetings & Minutes
What you get
Run your community like a boss.
Every feature on every plan. 30-day free trial, no credit card.