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Complaint to closed

A leak becomes a ticket, assigned and priced. Closed with photos.

Priority, assignee, cost tracking — and convert a resident complaint into a work order in one click.

Work orders in SoShiny, showing status, assignee and unit

A real work-order system for community maintenance. Capture an issue (broken light, leaky faucet, irrigation problem), assign it to a vendor or staff member, track cost, attach photos, mark complete. Resident concerns can be promoted to work orders in one click.

How it works

Create a work order (from scratch or by promoting a resident concern). Assign priority and a responsible person. Track cost as bills come in. Attach before/after photos. Close when done. Recurring maintenance can be scheduled automatically.

How real communities use it

Condo: A condo tracks elevator-maintenance work orders with cost per visit — feeding directly into their next reserve-study calculation.

HOA: An HOA tracks irrigation-system work orders by zone, identifying patterns that justified a system upgrade.

Marina: A marina tracks dock-board replacements with photos, vendor, and cost — useful for insurance claims after storms.

Campground: A campground tracks septic, road, and water-system work orders — building a maintenance history for the next board.

Pairs well with

Concerns & Compliments · Violations Workflow · Employees · Contacts

What you get

Report maintenance issues and actually see them get handled
Track common-area repair status without bugging the board
Photos show before-and-after for community-wide projects
Transparency about where assessment dollars go
Vendor cost tracking by category for budgeting
Eliminates the "did we ever fix that?" board email
Recurring maintenance schedules don't get forgotten
Performance metrics: average time from report to resolution

Set up your association in five minutes.

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