A renter never sees the board articles. Help matches the role.
37 role-gated help topics, searchable — your members never have to email you about how to use the platform.
A built-in, role-aware help system. A renter sees renter-relevant articles. A board member sees board-management articles. An ARC chair sees ARC-workflow articles. Everyone can search the full help library.
How it works
Click the help icon anywhere in SoShiny. Articles relevant to your role appear first. Search shows results from the full library. Articles include step-by-step instructions and screenshots.
How real communities use it
Condo: A Florida condo onboarded a new property manager who had every answer she needed inside the help center — zero training calls.
HOA: An HOA new-treasurer transition took 2 hours instead of 2 weeks because the help center walked her through every workflow.
Marina: A marina's new dockmaster used in-app help to learn the slip-management workflow without a single video call.
Campground: A campground's volunteer board members onboard themselves with the help center — no formal training required.
Pairs well with
What you get
Guides and terms for this feature
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